Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of this website and the KRHydroly platform (together, the "Service"), operated by KRHydroly. By creating an account, booking a demo, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.

1. The Service

KRHydroly is a field service management platform for the RO industry, covering leads, job assignment, technician dispatch, billing, spare parts, AMC renewals, and customer follow-ups. The Service is offered as Cloud/SaaS, a Dedicated Cloud Instance, or customized to your workflow, as agreed with you separately.

2. Demos, Trials & Illustrative Content

Booking a free demo does not create a subscription or any payment obligation - it's a walkthrough of the platform, and no contract is formed until you sign an Order Form or subscription agreement with us.

Screenshots, sample dashboards, KPI figures, technician names, and workflow examples shown on this website are illustrative demonstrations of what the platform can do, not guarantees of specific features, performance, or results for your business. The features and scope you actually receive are as set out in your signed Order Form or subscription agreement.

3. Accounts & Roles

You are responsible for the accuracy of information entered into the Service, and for maintaining the confidentiality of login credentials for your admin, staff, and technician accounts. Access within your account is governed by role-based permissions that you configure and control. You are solely responsible for promptly revoking access for staff or technicians who leave your organization or change roles; we are not liable for loss or misuse of data resulting from your failure to do so.

4. Subscription & Billing

Use of the Service beyond any free demo or trial is subject to the subscription fees, billing cycle, and deployment option agreed with you at sign-up. Fees are exclusive of applicable taxes (including GST) unless stated otherwise, and remain payable regardless of any separate dispute unless we agree otherwise in writing. Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with our Refund & Cancellation Policy.

If a payment fails or is overdue, we may suspend your access to the Service - without terminating your account or deleting your data - until payment is made. Suspension does not relieve you of the obligation to pay outstanding fees.

Initiating a chargeback or payment dispute with your bank, card issuer, or UPI app instead of raising a billing dispute with us directly (see our Refund & Cancellation Policy) is treated as a material breach of these Terms. We may immediately suspend or terminate your access on that basis, and you remain liable for the disputed fees and any chargeback-handling costs we incur.

5. Your Data

You own the customer, job, and business data you enter into the Service. We process it on your behalf to provide the Service, as described in our Privacy Policy. You are responsible for having the right to enter your customers' information into the Service and for having the necessary consents under applicable law - including telecom and data protection law - to contact them via the communication features it provides.

6. Acceptable Use

You agree not to use the Service to store or process data you don't have the right to use, to misuse technician location or customer data outside the purpose of running your service business, to attempt to disrupt or reverse-engineer the Service, to use it to build or assist a competing product, or to use it for any unlawful purpose.

You are solely responsible for complying with applicable telecom and data protection regulations - including consent and Do-Not-Disturb (DND) requirements - when using the Service's WhatsApp/SMS messaging features to contact your customers. We may suspend messaging features on your account if your use causes our messaging providers to flag, restrict, or suspend our accounts with them.

7. Third-Party Services & Delivery Disclaimer

The Service integrates with third-party providers for functions such as UPI/payment collection and WhatsApp/SMS messaging. Use of those features is also subject to the relevant third-party provider's own terms, and we are not responsible for their availability or performance.

Job, AMC renewal, service-due, and follow-up reminders sent via WhatsApp/SMS are provided on a commercially reasonable, best-effort basis. Delivery depends on third-party telecom networks, WhatsApp/Meta, and SMS/DLT providers outside our control, and we do not guarantee that any given reminder will be delivered or read. You remain responsible for your own follow-up with customers, and we are not liable for a missed renewal, lost sale, or other loss resulting from a reminder that was not delivered.

8. Intellectual Property

The Service, including its software, design, and branding, is owned by KRHydroly and its licensors. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as intended.

9. Availability & Support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, error-free operation. Specific uptime or support commitments, if any, are as set out in a separate agreement with you.

10. Limitation of Liability

To the fullest extent permitted by law, and regardless of the form of action (whether in contract, tort, or otherwise), KRHydroly is not liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data, arising from use of the Service, even if advised of the possibility of such damages. Without limiting the foregoing, we are not liable for losses arising from delayed or failed third-party message or payment delivery (Section 7), or from inaccurate data entered by you or your staff. Our total liability for any claim relating to the Service is limited to the fees you paid for the Service in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claim arising from data you enter into the Service without the right to do so, your failure to obtain required consents from your customers, your violation of applicable telecom or data protection law, or your breach of these Terms. We agree to indemnify and hold you harmless from any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights.

12. Force Majeure

Neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, internet or telecom outages, or governmental action - except that this does not excuse or delay any payment obligation under these Terms.

13. Termination

Either party may terminate use of the Service as set out in the Refund & Cancellation Policy or a separate signed agreement. We may suspend access as described in Section 4, and may suspend or terminate access immediately for a material breach of these Terms - including non-payment beyond the suspension period, unlawful use, or a violation of Section 6 (Acceptable Use) - or if required by law.

14. Entire Agreement

These Terms, together with your signed Order Form or subscription agreement, our Privacy Policy, and our Refund & Cancellation Policy, are the entire agreement between you and us regarding the Service, and supersede any prior or contemporaneous representation - verbal or written, including anything discussed during a sales call or demo - that is not repeated in these documents.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Rohtak.

17. Contact Us

Questions about these Terms can be sent to info@krhydroly.in, or via our Contact Us page.