Privacy Policy

This Privacy Policy explains how KRHydroly collects, uses, shares, and protects information when you visit this website or use the KRHydroly platform (the "Service") to run leads, jobs, technician dispatch, AMC renewals, billing, or related workflows for your RO service business.

1. Information We Collect

We collect information in the following categories:

• Account & business information: the name, company, phone number, and email of the business owner, admin, or staff who sign up for or use the Service.
• Customer data entered by you: your customers' names, phone numbers, addresses/locations, unit and part history, service requests, feedback, and AMC renewal details - entered by your admin, staff, or technicians as part of running your service business.
• Technician & job data: job assignments, status updates, parts issued, and location information shared for the purpose of dispatch and job tracking.
• Billing & payment data: invoice amounts and payment/transaction references (including UPI transaction references) generated when a job is billed.
• Demo & website inquiry information: when you request a demo or contact us through this website, we collect the name, company, phone number, technician/team size range, and IP address you submit, along with the date and time of your request, to respond to you and to prevent spam and automated abuse of our forms.
• Website usage data: standard technical data such as browser type, pages visited, and cookies, collected when you visit this website.

2. How We Use Information

We use the information above to operate the Service, including to: assign and track jobs and technicians; generate invoices and reconcile billing and stock; send job, AMC renewal, and follow-up reminders (including via WhatsApp/SMS); maintain a lifelong service and interaction history for each customer and unit; respond to demo requests, support requests, and other inquiries; and improve and secure the Service.

3. Who We Share Information With

We do not sell your data or your customers' data. We do not use data entered into the platform to build other products, train models, or generate insights for anyone other than you, and we do not share it with any other dealer or business using the Service. We share information only where necessary to run the Service, including with: staff and technicians within your own organization, according to their role; payment gateway providers, to complete UPI or other billing transactions; WhatsApp Business API and SMS/DLT messaging providers, to deliver reminders and updates; and our cloud hosting provider, to operate and store the Service. We may also disclose information where required by law.

4. Data Security

We use role-based access control so admins, staff, and technicians only see what their role requires, maintain a full audit trail of jobs, parts, payments, and customer interactions, and run automated backups of customer, job, and billing records. No system is completely immune to risk, and we work to keep these protections current.

5. Data Retention

Customer and service records are retained for as long as your account is active, so that service history and past interactions stay available to your team regardless of staff changes. You may request deletion of specific records as described in Section 7, subject to what we're legally required to keep (for example, billing records).

Demo and website inquiry information (Section 1) that does not lead to a subscription is retained for up to 12 months from the date of your request, after which it is deleted, unless you ask us to delete it sooner. Backups containing deleted records may persist for a short additional period after deletion from the live system before being purged in the ordinary backup rotation cycle.

7. Your Rights & Grievance Redressal

Under India's Digital Personal Data Protection Act, 2023 and other applicable law, KRHydroly acts as a Data Fiduciary for information you submit directly to us - such as demo requests and account holder details - and as a Data Processor for the customer, job, and service data your business enters into the platform. Your business remains the Data Fiduciary for that data and is responsible for having a lawful basis to collect it and to contact your customers through the Service's communication features.

If you are an account holder, you may request access to, correction of, or erasure of your personal information, or withdraw consent, by contacting our Grievance Officer (Section 11). We will acknowledge requests within 48 hours and aim to resolve them within 30 days.

If you are a customer of one of our dealer/service-center users, the business you interacted with controls the data entered about you and is the right first point of contact for exercising your rights; you may also reach us using the details in Section 11 and we will assist where we can.

8. Where Your Data Is Stored

Data submitted to the Service is hosted on production infrastructure located in India. Backup copies of this data, kept for disaster-recovery purposes, are stored on infrastructure located in Singapore. Where personal data is transferred outside India for backup purposes, it remains encrypted and access-controlled, and is used solely to restore the Service in the event of data loss - never for any other purpose.

9. Children's Privacy

The Service is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact Us & Grievance Officer

For privacy questions, requests, or complaints, contact our Grievance Officer, Shweta (Co-Founder ), at grievance@krhydroly.in or 9319166011, or see our Contact Us page. Registered address: 798/21 A, Street No 5R, Hafed Road, Prem Nagar, Rohtak, Haryana - 124001.