Refund & Cancellation Policy

1. Free Demo

Booking a demo of KRHydroly is free and carries no obligation to purchase. No payment is collected to see a demo or trial the Service.

2. Subscription Cancellation

You may cancel your KRHydroly subscription at any time by contacting us (see Section 7). Cancellation takes effect at the end of your current billing cycle, and you'll retain access to the Service until then. We do not charge a cancellation fee.

If you reduce your technician/team tier mid-cycle, the change takes effect from your next billing cycle; we do not provide a partial refund for the current cycle.

3. Refunds

Subscription fees already billed are non-refundable once a billing cycle has started, since the Service is made available to you for that entire period regardless of how much you actually use it. Our platform's own activity log - job, login, and usage records, as described in our Privacy Policy - serves as the record of Service availability and use in the event of a dispute. We do not offer partial-period, pro-rated, or dissatisfaction-based refunds, including for dissatisfaction with third-party WhatsApp/SMS reminder delivery (see our Terms & Conditions, Section 7).

The exception is a billing error on our part - for example, an incorrect amount, a duplicate charge, or a charge for a plan you didn't order. You must report a billing error to us within 10 days of the charge date for it to be reviewed; reports made after 10 days may not be eligible for a refund. Where a refund is approved, it is processed to the original payment method within 7-10 business days.

4. Setup, Customization & Dedicated Cloud Instance Fees

One-time setup, customization, or Dedicated Cloud Instance provisioning fees, where applicable, are non-refundable once work has begun - meaning once we have signed your Order Form and started provisioning, configuring, or customizing your instance - since they cover work and infrastructure already committed on your behalf.

5. Chargebacks & Payment Disputes

If you believe you've been incorrectly charged, contact us using Section 7 below before raising a chargeback or payment dispute with your bank, card issuer, or UPI app. Raising a chargeback instead of contacting us directly is treated as a breach of our Terms & Conditions and may result in immediate suspension of your account; you remain responsible for the underlying fee.

6. Your Data After Cancellation

Cancelling your subscription does not delete your data immediately. Your data is retained and handled in accordance with our Privacy Policy; contact us if you'd like to request an export or early deletion of your account data.

7. How to Request a Cancellation or Refund

To cancel your subscription or request a refund, contact us at info@krhydroly.in or 9319166011, or use our Contact Us page. Please include your account/company name so we can locate your subscription quickly.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.