01Grievance Officer
This Grievance Officer is designated under section 13 of the Digital Personal Data Protection Act, 2023 and Rule 5(9) of the SPDI Rules. They are the person who answers questions about how we process personal data.
- Name
- Shweta
- Designation
- Grievance Officer, KRHydroly
- Business
- KRHydroly, a software development business
- Operations
- Across India and global markets
- +91 93191 66011
- grievance@krhydroly.in
- Hours
- Monday to Friday, 10:00 to 18:00 IST, excluding public holidays
02What you can raise
- Requests to access, correct, complete, update or erase your personal data, or to withdraw consent. See your rights.
- Nominating a person to exercise your rights for you (DPDP Act s.14).
- Complaints about how we have handled your personal data.
- Concerns about content on the Website, including suspected infringement of your intellectual property.
- Any other complaint about our Website or communications.
If your concern is about a system we built for one of our clients, please contact that business first. It is the Data Fiduciary for that data. We will support it in resolving your request.
03How to raise a grievance
Send a WhatsApp message to +91 93191 66011 beginning with “GRIEVANCE”, or write to grievance@krhydroly.in. Please include:
- your name and the phone number or email address you used with us;
- what the grievance is about and what outcome you are asking for; and
- any dates, messages or documents that help us find the record.
If you are acting for someone else, such as a nominee or a lawful guardian, tell us and include proof of your authority. To protect the person whose data it is, we may ask you to confirm your identity before we act.
04What happens next
| Step | Timeline |
|---|---|
| Acknowledgement with a reference number | Within 2 business days |
| Request for any further information we need | As early as possible, normally within 7 days |
| Resolution or reasoned response | Within 30 days of receiving your grievance |
There is no charge. If we need longer because a matter is complex, we will tell you why and when to expect an answer, staying within the time the law allows.
05If you are not satisfied
For a grievance about personal data, once you have used this process you may complain to the Data Protection Board of India under the DPDP Act.
For other matters, the remedies available under Indian law, including those in our Terms of Use, remain open to you.